198 West 21th Street, Suite 721
New York, NY 10010
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+88 (0) 101 0000 000
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CLOSE THE GAP BETWEEN ACTUAL AND DESIRED CUSTOMER EXPERIENCE

INPROVE offers in-depth insights in employee behavior, customer experience and quality of service.
We use a clear-cut approach. After our inital intake meeting, we hit the ground running with a tailor-made program:

Mystery visit by a professional consultant who evaluates all touchpoints along your brand's customer journey.

We consult your reservation team to make your guests see the true value of your proposition.

A new experience in the field of mystery shopping: fun, competitive and a positive approach for your employees!

Our surveys are centered around your brand values and they improve your employees' motivation and engagement.

Use our 10-step approach to reassure guests, employees and suppliers of the safety of a stay at your accommodation.

Advanced and user-friendly reporting platform that provides instant reporting on all relevant data.

WHY INPROVE

We run international, multilingual projects for clients across a wide range of industries. Our services deliver in-depth insights into employee behavior, brand experience,
processes, quality and other subjects that support your business KPIs.
– INPROVE specializes in measuring, developing & monitoring the human elements of your brand experience across multiple feedback channels.
– Together we identify the gaps between the actual and the Desired Guest Experience
– We advise you on the steps to bridge these gaps with clear and individual eporting
– Increase customer appreciation

INCREASING CUSTOMER EXPIERENCE AROUND THE WORLD FOR:

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